Refund policy

Return & Refund Policy

Last updated: March 2026

Thank you for shopping at PrimeFlex (primeflex.shop). We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

You have 14 days from the date of delivery** to request a return.

To be eligible for a return:

* The item must be unused and in the same condition that you received it
* The item must be in its original packaging
* You must provide a receipt or proof of purchase
* Items must not be damaged due to misuse or improper handling

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain types of items cannot be returned, including:

* Gift cards
* Downloadable or digital products
* Personal care items (if opened or used)
* Final sale or clearance items

Return Process

To start a return, please contact us at:

Email: [support@primeflex.shop](mailto:support@primeflex.shop)

Include the following details in your email:

* Your order number
* The reason for the return
* Photos of the product (if damaged or defective)

Once your return request is approved, we will provide instructions on how to send the product back.

Please do **not send items back without contacting us first**.

## Return Shipping

Customers are responsible for **return shipping costs** unless the item was received damaged or incorrect.

Shipping costs are **non-refundable**.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Provide clear photos of the issue so we can resolve the problem quickly. We may offer:

* A replacement product
* A full refund
* Store credit

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method** within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

If you have done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.

If you have any questions about our Return & Refund Policy, please contact us:

Email: [support@primeflex.shop](mailto:support@primeflex.shop)
Website: https://primeflex.shop

We aim to respond to all inquiries within 24–48 hours.