Shipping policy

# Shipping Policy

Last updated: March 2026

Thank you for shopping with PrimeFlex (primeflex.shop). This Shipping Policy explains how we process and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation email.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will notify you via email.

Shipping Time

Estimated delivery times:

* United States, Canada, United Kingdom, Australia: 7–12 business days
* Europe: 7–14 business days
* Asia: 7–14 business days
* Rest of the World: 10–18 business days

Delivery times may vary depending on your location and local courier services.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this number to track your package through the carrier’s tracking system.

Customs, Duties and Taxes

PrimeFlex is not responsible for any customs fees, duties, or taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is correct when placing your order.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us and we will investigate the issue with the shipping carrier.

Damaged Packages

If you receive a damaged product, please contact us within 48 hours of delivery with photos of the damaged item so we can resolve the issue.

If you have any questions about shipping, please contact us:

Email: [support@primeflex.shop](mailto:support@primeflex.shop)
Website: https://primeflex.shop

We aim to respond within 24–48 hours.